Services for members at risk

Mental health, physical health and financial burden are just a few factors that can put a member at risk. Other factors include language barriers, domestic violence, natural disasters and crises. At legalsuper, we are ready to do everything we can to support members at risk.

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Support when you need it

Members with hearing disabilities can use the services of the National Relay Service (NRS):

  1. A call through the NRS lets you communicate with a hearing person who is using a phone even if you can't hear or don't use your voice.
  2. The NRS has specially trained staff called Relay Officers who help with every call.
  3. Depending on the type of call, a Relay Officer will change voice to text or text to voice and AUSLAN to English or English to AUSLAN.
  4. Relay officers stay on the line throughout each call to help it go smoothly, but don't change or get in the way of what is being said.
  5. Except for calls made through Video Relay, the NRS is available 24 Hours a day, every day.
  6. Depending on your hearing and speech, and equipment you have, you can choose from one or more relay call types. 

For more information, please contact the NRS: 1300 555 727 or find out more here on the NRS website.  

We can assist members from a non-English speaking backgrounds by connecting them to the Translating and Interpreting Service (TIS National). The interpreter service is available between 8am and 8pm (AEST/AEDT), Monday to Friday.

  1. Call our Client Service Centre on 1800 060 312 and ask to speak to an interpreter.  
  2. The legalsuper consultant will connect to the Translating and Interpreting Service (TIS). 
  3. Ensure you have your legalsuper membership details on hand. 
  4. Once we’ve confirmed your identity, the legalsuper consultant will communicate information about your account via the interpreter in your nominated language. 

Aboriginal and Torres Strait Island peoples can often face challenges in accessing services and this is true for many reasons, including living in remote areas. If you are seeking support, opportunities or general help – the below links may be able to support you.

Australian Institute of Aboriginal and Torres Strait Islander Studies (AIATSIS) 

AIAT are Australia's only national institution focused exclusively on the diverse history, cultures and heritage of Aboriginal and Torres Strait Islander Australia. They tell the story of Aboriginal and Torres Strait Islander and create opportunities for people to encounter, engage and be transformed by that story.

Australian Government

This website is designed to connect Aboriginal and Torres Strait Islander people with Australian Government policies and programs and raise awareness about the initiatives that affect them most.

The five program streams of the Australian Government’s Indigenous Advancement Strategy (below) have been used to shape the navigation of the site, reflecting the key areas of focus for Indigenous affairs.

  • Jobs, Land and Economy
  • Children and Schooling
  • Safety and Wellbeing
  • Culture and Capability
  • Remote Australia Strategies
  • Research and Evaluation.

Services Australia   

This website can: 

  • Help connect you to information, payments and services
  • Support you to understand our services
  • Promote our payments and services at community meetings and forums
  • Refer you to other services if we can’t help you.

Accessing super early

Super is a long-term investment for your retirement, and you normally can’t access it until you’ve reached your preservation age. However, there are some special circumstances where you may be eligible to access your super early.