Our compassionate, fair, and timely approach to claims
Our commitment to members or someone making a claim on behalf of a member is to:
- Promptly process valid claims: Ensuring swift and efficient handling to ease your burden.
- Guide your understanding: Our team is here to assist you in comprehending and navigating the claims process.
- Evaluate claims fairly: We assess each claim individually, ensuring decisions are fair and equitable.
- Handle interactions with care and understanding: Every interaction is infused with respect and empathy.
- Advocate for our members: Standing by you if we disagree with an insurer's decision.
How to make a Salary Continuance claim
Our expert team is here to help guide you through every stage of your Salary Continuance Claim. We ensure a smooth experience by ensuring you know your requirements and understand each phase of the process.
How to make a Total & Permanent Disablement (TPD) claim
If you are unable to work due to illness or injury, making a TPD claim can seem overwhelming in challenging times. We're here to simplify the process for you. Our expert team will guide you through every step of your TPD insurance claim, offering understanding and expertise to ensure you get the support you need.
Support during bereavement: handling claims with utmost care
In the wake of a loss, managing insurance matters can be a challenging weight at an emotional time. In these moments, our dedicated team is here to compassionately support beneficiaries in navigating the claim process. We ensure every claim is handled with the respect and diligence it deserves, gathering claims requirements and promptly paying out the member's account balance and any insurance amounts due at the earliest opportunity. You can trust us to honour our commitment in these sensitive moments.
Making a Terminal Illness claim: compassionate assistance when you need it most
Facing a Terminal Illness (TI) claim can be an overwhelming experience. We're here to help guide you with empathy and understanding through what to expect if you need to make one. Our dedicated team is committed to guiding you through each step of the claim process, ensuring clarity and support at every stage.
