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Home Insurance Making a claim

Making a claim

How the claims process works & what to expect when you're claiming on insurance, or when a member passes away.

Claims philosophy

In managing the claims process and a review of all decline decisions made by the Insurer, the Trustee will utilise the following philosophy to guide actions and interactions with the insurer and the insured member:

We aim to ease the burden and help people in difficult circumstances by:

  1. Paying all valid claims in a timely manner.
  2. Guiding people through the process.
  3. Paying each claim on its merits.
  4. Treating all members and claimants with compassion and respect.
  5. Advocating on behalf of members if we disagree with an insurer’s decision.