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Home Insurance Making a claim When a member passes away

When a member passes away

Making an insurance claim can be a difficult task, and the claims process can take more time than anticipated. We’re here to help guide you, and the beneficiaries of members who’ve passed away, through the process of making a claim.

What happens when a member passes away?

Following the death of a legalsuper member, we have a responsibility to pay out the member’s account balance to the person or people entitled to it. legalsuper decides who to pay by following legislative guidelines and the Legal Super Trust Deed. It must decide who receives a payment within strict legal guidelines. There is no circumstance in which legalsuper knowingly retains a member’s money after their passing.

What’s payable after a member has passed away?

Following the death of a legalsuper member, the amount payable may be made up of:

  • the account balance of the deceased member’s super. This may include contributions made by the employer or member and any amounts rolled over from other funds (less any appropriate charges and taxes); and
  • any insurance amount which may be payable. The amount depends on the member’s level of insurance cover and their age at the time of death.

If the deceased member didn’t have insurance cover with legalsuper the amount payable will be made up of the member’s account balance only.

Claims process 

  • Notification of the member’s passing

Contact us to advise us of the member’s passing. We’ll ask you some questions, including your personal details, and when the member passed away. We won’t be able to tell you any information about the member’s account. We will send you some paperwork to complete.

  • Paperwork – forms & supporting documents

Complete the forms and return them to us with your supporting documents. Some things we will ask for include your identification and the members Death Certificate.

  • Assessment

Your application will be assessed. We will contact you if we require further supporting documentation to reach a decision about who to pay. 

  • Notification of decision 

You’ll be notified of the decision and will need to confirm that you’re satisfied with this decision before payment is made. If you disagree with the decision or want the decision reviewed, you may request in writing that legalsuper reviews the decision.

  • Payment

The payment will be made. Tax may be payable on the benefit. 

Notifying legalsuper 

If you need to advise legalsuper of the passing of a member, please call us on 1800 060 312. Our dedicated claims team will help you through the process.