Making a complaint
If you’re unhappy with our service or if something isn’t right, we'll try to help quickly.
We have an Internal Dispute Resolution Policy in place to ensure timely and fair resolution of complaints within legalsuper. You can also access external dispute resolution services.
We're required to consider and respond to superannuation trustee complaints within 45 days, except for death benefit distribution complaints, to which we must respond within 90 days after the objection period.
You can contact our Complaints Officer at any time for an update on the progress of your complaint.
If you’re not satisfied with our response to your complaint, or if we don't respond within the required time, you can ask us for a review. Alternatively, you can refer your concern to the Australian Financial Complaints Authority (AFCA).
AFCA
AFCA is an independent body established by the Federal Government to help resolve certain complaints and disputes. Consumers have a right to access AFCA without charge. Please note, there may be time limits for lodging certain complaints with AFCA.
You can find out more about AFCA on their website www.afca.org.au
AFCA Contact Details
phone: 1800 931 678
email: info@afca.org.au
postal address:
Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne VIC 3001
