There may be longer than usual wait times when you contact us. As the situation evolves, our aim is to continue to provide high-level and personalised service, and to respond to all enquiries as efficiently as we can. We apologise in advance for any long delays.
We apologise for the delays
Our Client Service Centre is currently receiving a much higher than usual volume of calls and emails, whilst managing the dramatic changes we are all experiencing nationally. We appreciate your patience while we navigate through these challenging times together; it may take us a little longer than normal to respond. If you need to update your details, please log in to MemberAccess.
We acknowledge that this is a particularly stressful time for many, and apologise for these delays. To stay up-to-date with the latest news from us, we’ve created this dedicated web page with information about the impacts of COVID-19 and what it means for your legalsuper account.
Find out more about:
- New early access to superannuation announced
- Reducing superannuation minimum drawdown requirements
- Market volatility insights and commentary
Thank you for your patience and understanding at this time.
1800 060 312
The full impact of COVID-19 is uncertain; while we are implementing Business Continuity Plans, we will continue to review the day-to-day management of member enquiries and services.
In the interests of the health and safety of staff, members and the broader community we have implemented the following measures, to be in place until at least the end of April:
- we have suspended all face-to-face consultations;
- we have cancelled all seminars;
- we will not be making workplace visits.
Committed to personal service
We are committed to not only ensuring the safety of our staff and members, while still providing the same high level of personal service.
Our Client Service team are available to spend time with you over the phone. They can provide factual information, general advice and limited-in-scope personal advice. They can assist you with complex queries around your super at a time convenient to you.
If you'd like to arrange an appointment with the team, send us a meeting request and we'll be in contact to make a booking.
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