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Home News & Insights legalsuper expands member service capability

legalsuper expands member service capability

legalsuper 16 Jan 2019
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legalsuper has made two senior additions to its growing member service team with the appointment of two experienced finance industry professionals into newly-created regional manager roles.

Noel Hucker takes on the role of Manager Northern Region – Member Service, with responsibility for managing the teams in Queensland, Northern Territory, New South Wales and the Australian Capital Territory. 

Dean Rose has been appointed to the role of Manager Southern Region – Member Service, with responsibility for South Australia, Victoria, Tasmania and Western Australia.

Mr Hucker has more than 20 years experience in financial services, most recently with the Harvest Financial Group and Mr Rose has more than 25 years of experience across industry super funds, banking, funds management and most recently was a Principal at Mercer.

According to legalsuper’s Chief Executive, Andrew Proebstl, the fund continues to see evidence gathered through regular research and direct feedback from members and employers of the benefit of personal service.

“During 2017/18 our member service team had more than 3,217 meetings with members and employers across Australia, in addition to providing 118 workplace seminars,” Mr Proebstl said.

“Noel and Dean’s appointments advance our strategy of investing in member education and engagement to help our members achieve better retirement outcomes. We have added eight professionals to our member service team in the last three years, bringing our total member services team to 18 across Australia and enhancing the depth and breadth of its expertise”.

Mr Proebstl said the appointments bring enhanced strategic capacity, better management and co-ordination of member and employer visitation programs and expanded capability for the fund to meet escalating demand for interactions with existing and new members.

“In addition to growing our personal member engagement capacity, early in 2019 legalsuper’s new website will be launched with improved content and easier navigation. The fund will also transition to daily unit pricing, replacing the current weekly pricing approach and providing increased transparency and immediacy for member account updates”. 

“Further, our direct investment option whereby members can invest their balance into S&P/ASX300 shares, Exchange Traded Funds, Listed Investment Companies and Term Deposits will be transitioned to a new platform (operated by UBS) with increased functionality and flexibility”. 

legalsuper is the predominant fund of choice for Australia’s legal community, managing more than $3.7 billion on behalf of more than 44,000 individual members. 

In 2017/18, 96% of all assets invested with legalsuper received top quartile returns for the 5 years to 30 June 2018. 

The fund was recently awarded Platinum rating by SuperRatings[1] placing it in the top 25 per cent of Australia’s super funds and was recently named gold winner of the Money Magazine Best of the Best 2019 awards in the category of Best-Value Insurance in Superannuation.

[1] SuperRatings is an independent research provider for the superannuation industry. Its research helps super funds monitor and improve their performance and benchmark themselves against their peers.

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