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Hearing Disability

At legalsuper, we do everything we can to ensure that we help members who need it. Members with hearing disabilities can use the services of the National Relay Service (NRS).  

Here's how it works: 

  • A call through the NRS lets you communicate with a hearing person who is using a phone even if you can't hear or don't use your voice 
  • The NRS has specially trained staff called Relay Officers who help with every call 
  • Depending on the type of call, a Relay Officer will change voice to text or text to voice and AUSLAN to English or English to AUSLAN 
  • Relay officers stay on the line throughout each call to help it go smoothly, but don't change or get in the way of what is being said 
  • Except for calls made through Video Relay, the NRS is available 24 Hours a day, every day 
  • Depending on your hearing and speech, and equipment you have, you can choose from one or more relay call types. 

For more information, please contact the NRS: 1300 555 727. You can also find out more here.